Frequently Asked Questions

How does Letters From Santa work?

It's simple! First, choose the Santa experience that's right for your child and complete your secure payment through Stripe. After payment, you'll automatically be directed to our personalized Santa information form. Once you provide the details you'd like to share, we use them to create your child's personalized Santa experience and prepare it for delivery.


When do I provide information about my child?

You'll provide your child's personalized information after completing your payment. Stripe will automatically direct you to our Santa information form so you can share the details you'd like Santa to know.


Do I have to answer every question on the Santa information form?

No. Every question on the form is optional. You only need to provide the information you're comfortable sharing. However, the more details you provide about your child, the more personal, meaningful, and special we can make their Santa experience.


What kind of information can I share with Santa?

You can share information such as your child's accomplishments, interests, school experiences, goals, positive character traits, challenges they're working through, and other special details you'd like Santa to know.

Please only provide information you're comfortable sharing.


What Santa experiences are available?

We currently offer three experiences:

Classic Santa Letter — A one-time personalized Santa letter.

Monthly Communication — Personalized Santa correspondence throughout the year.

Santa's Weekly Connection — A continuing personalized Santa experience with weekly correspondence and encouragement.

Visit Packages & Pricing to see the current details and pricing for each experience.


How do I pay for my Santa experience?

Payments are securely processed through Stripe. Your payment information is handled through Stripe's secure checkout rather than being entered directly into our website.


What is the SANTA40 introductory offer?

For a limited introductory promotion, use code SANTA40 to receive 40% off.

The offer applies as follows:

For the monthly experiences, the regular monthly price resumes after the introductory month.


Will I be charged every month for the Monthly or Weekly experience?

Yes. Monthly Communication and Santa's Weekly Connection are recurring monthly subscriptions. Your introductory discount applies to the first month when the promotional code is used, and the regular monthly price applies afterward.

You authorize the recurring charges when completing your subscription through Stripe.


Where will my child's letter be mailed?

You'll provide the appropriate mailing information through the personalized Santa information form after completing your purchase. This allows us to prepare the correspondence for the address you provide.


Can I change or cancel my order?

Because each Santa experience is personalized specifically for your child, please contact us as soon as possible if you need to make a change or request a cancellation. Requests are reviewed based on the status of your order and whether personalization or production has already begun.


What if I have a question that isn't answered here?

We're happy to help! Visit our Contact Us page and send us your question. We'll do our best to assist you.